Our Shipping Policy
Shipping Preferences and Restrictions
Standard shipping on all orders utilizes ground freight. Users with an online account may also use their preferred freight carrier. If you need expedited shipping, please contact us at firstname.lastname@example.org or call us at 724-514-8553 M-F 8:00 AM to 4:00 PM EST. Please note: Many products in our catalog, including hazardous or oversized items, can only be shipped by ground service.
Product Availability and Delivery Estimates
The majority of catalog products are in stock. You will be contacted if there are any issues with product availability. Users with an online account may view shipping confirmations and view package tracking information. Please note: Due to hazardous nature, some items may not be available for shipment to all states. CentiMark will contact you if items cannot be shipped to your address.
Order items will be combined where possible.
Shipping/freight charges are not included in the product prices listed in the catalog. If CentiMark is shipping the items, the shipping/freight charges will be added to the order total. If you have an online account established with CentiMark, you may specify use of your own carrier and have them billed directly for freight charges.
Our Returns Policy
CentiMark Corporation, and its QuestMark division, offer returns for most items within 30 days of receipt of shipment. If you would like to return a product, please contact us at email@example.com or call us at 724-514-8553 M-F 8:00 AM to 4:00 PM EST.
Requirements for a Refund
You must contact CentiMark for a return authorization
Items must be in same condition as when shipped
Items must be returned with all original packaging and accessories
Packaging must be unopened and undamaged
All returns are subject to a 20% restocking fee
Custom colors may not be returned
Freight/shipping charges are not refundable
After contacting CentiMark for a return authorization, the customer is responsible for return shipment of item(s).