Frequently Asked Questions

The product that I am looking for is not available. What should I do?

If you have purchased a QuestMark product previously, but don't see it for sale online, you can call us from at 800-743-8890.

Can I checkout as a guest?

Yes, you can. You may also choose to create an account during checkout.

What are the benefits to creating an online account?

Users with an online account have access to past order history, can easily create repeat orders or request a return, and may ship with their preferred freight carrier. Also, if your company has contracted prices with QuestMark, those prices will be reflected in your purchase.

How do I set up an online account?

You can click 'Create an Account' on the catalog homepage, or you can create an account at the end of the checkout process. Once created, we will apply any company discounts and add any additional site locations.

How do I change my account password?

Click 'My Account' at the top of the page and then choose 'Change Password' within the 'Contact Information' section.

What credit cards do you accept?

We currently accept Visa, Mastercard and American Express.

Is my credit card charged when I place my order?

No, your credit card is only authorized at the time of purchase. We will process the payment when your order ships.

Is my credit card purchase secure?

Yes, your credit card transaction is completely secure. QuestMark uses the most advanced tokenization technology available to ensure your card data is never comprised at any point in your transaction. Tokenizing your data is a best-in-class approach that QuestMark utilizes to guarantee your peace of mind.

What is your shipping policy?

You can see our shipping and returns policy here.

Can I track my orders?

Users with an account can track their orders by clicking 'https://www.questmarkflooring.com/shop/customer/account/">My Account' at the top of the page and then clicking 'https://www.questmarkflooring.com/shop/sales/order/history/">My Orders' from the left side menu.

Still need more help?

You can call us from at 800-743-8890.