National Accounts
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QuestMark's National Accounts Program

 

National Accounts Program

The QuestMark National Accounts Program is on the cutting edge in defining relationships and engaging in business transactions for multi-site facility owners. The main objective of this program is to provide consistency, simplicity and streamlined communication for facility managers with multi-location responsibility.

 

National Accounts Project Management Group

Our Project Management Group is specifically focused on client needs before, during and after floor installations. Providing field oversight and client feedback is an essential part of our commitment to developing long-term relationships and partnerships.

 

What Makes QuestMark Flooring a Leader?

QuestMark takes great pride in the responsibility of being a leader in the flooring industry. Our success comes from the commitment of our associates to meet and exceed the expectations of our customers in the retail, commercial and industrial markets.

 

 

MyQuestMark - On-line Floor Management

An On-line Customer Specific Website

MyQuestMark is a comprehensive on-line customer specific website with current and historical, photographic and budgetary information on each QuestMark floor project in the Customer's portfolio.


Manage All of Your Flooring Assets

MyQuestMark provides Customers with the ability to manage all of their flooring assets. The site contains reports that feature condition and budget reports, photographs, recommendations for future work, current floor projects, service work, warranty information and historical data on your floors.

- Inventory of all facilities
- Budgeting figures and reports
- Availability of open proposals
- Status of current flooring projects
- History of completed flooring projects
- Warranty documentation
- Paperless file and document storage and access

 

Cash Management
CashManagement

A simple credit approval process is available. QuestMark's preferred Customers have the ability to negotiate payment terms beyond the traditional 1/3 at job start net 30 upon completion. We provide unsurpassed financial strength to our customers due to the company's financial stability, QuestMark can offer Customers - who are credit approved - flexible payment terms on a job-by-job basis.

Quality Assurance
QualityAssurance

QuestMark's regional call centers located nationwide are structured to execute a calling campaign in a professional consistent and timely manner. They will provide the facility the local QuestMark contact information and Customer's assurance of QuestMark's flooring abilities. The program documents and dispatches immediate flooring needs to the QuestMark account manager.

Emergency Response
DisasterResponse

The Emergency Disaster Response Program allows National Account Customers the ability to pre-register all of their facilities. In the event of flooding and weather related problems QuestMark will respond with service crews, as soon as it is safe, to perform repairs as needed. National Account Clients receive priority status. A call to action at the facility will be handled on a priority basis by QuestMark crews.

Customer Service
QualityAssurance

Dedicated Customer Service Representatives to facilitate the process of receiving, dispatching, tracking and the timely resolution of Customer requests. QuestMark offers Customers a single point of contact to aggregate all of their flooring needs, services and history. Our processes are streamlined and managed in a manner that allows the Customer to oversee their asset proactively and historically.

 

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